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Patient Satisfaction Reaches 99%

Community Visiting Nurse Association is proud to announce it attained 99% patient satisfaction for the month of July, 2010.  “In order to monitor our patients’ satisfaction with their health care experience, we partner with Press Ganey, a leader in the health care industry, to collect feedback from our patients,” stated Alyce Brophy, President /CEO of Community VNA.  “Press Ganey surveys are the health care industry’s most widely used approach to collecting patient perspectives to measure and improve their quality of care.  We use the information from these surveys to learn how we’re succeeding and areas we need to improve.  I am extremely proud of our employees who continue our strong commitment to patient satisfaction and quality improvement.” 

The agency has been making great strides in improving its patients home care experience.  Patient satisfaction continues to be a priority for the agency, with every employee working toward it.

Community Visiting Nurse Association and its affiliates, Community VNS, Community Home Care and Community Care Hospice, are non-profit home health and hospice providers serving Somerset and Middlesex counties since 1948.  They are licensed by the State of New Jersey, certified by Medicare and Medicaid and accredited by Community Health Accreditation Program (CHAP).  Community VNA provides home health care, hospice care and community care services.

For more information or to request services, call 908-725-9355.